Westpac New Zealand Signs Nine-Year, Multimillion Dollar Technology Deal with NCR
(Source: Business Wire)
By June 2010, more than 400 devices — 80 percent of the bank’s network – will be replaced with next generation NCR SelfServ ATMs, helping the bank reduce costs and improve customer service. In its new community branches, Westpac will deploy the NCR Teller Cash Recycler (TCR) solution, which promotes more face-to-face contact between customers and staff.
As well as ATM and TCR hardware and software, the deal includes on-site maintenance, remote support and helpdesk services for up to nine years in renewable three-year terms. The NCR Managed Services offering will help the bank maximise the performance and availability of the ATM network, ensuring its services are available whenever customers need them.
“Our agreement with NCR means Westpac’s customers will enjoy the best ATM experience possible thanks to the very latest technology, some of which has not been seen in New Zealand before,” said Anand Ranchord, Westpac New Zealand’s business development manager.
“They will experience the fastest ATM transactions, the world’s biggest touchscreen interface and be protected by the highest levels of security and standards compliance available anywhere.”
The new NCR technology will play a central role in the bank’s return to more convenient, community-based banking announced in December last year. Under the initiative, Westpac New Zealand is opening new, smaller branches in a bid to get closer to its customers.
The branches’ 24-hour lobbies will feature NCR SelfServ ATMs equipped with “intelligent” deposit functionality and an integrated night safe so that personal and business customers can deposit cash and cheques at a time convenient to them, instead of being restricted to branch opening times.
Inside the new branches, NCR’s Teller Cash Recycler solution will enable staff and customers to enjoy more face-to-face contact. TCRs quickly and securely accept, count and dispense cash, allowing branch tellers to focus their attention on the customer, not on the transaction. Up to 40 percent of a teller’s time today is spent just counting and re-counting cash.
